Launched

B2C

E-commerce

Alzerina Jewelry - Information Architecture Redesigned 

Alzerina Jewelry is a handmade luxury brand for women, but the website felt outdated and difficult to navigate. Data showed most users landed on the homepage and didn’t progress—only 20% clicked through to other pages. The lack of a clear path from browsing to buying created friction in the shopping experience. This current structure and poor information hierarchy made it nearly impossible for the business to scale online, severely impacting its growth potential.

DURATION

3 months

May - August

2024

ROLE

Front-end(Liquid)

UX Internship

TOOLS

Figma

Shopify(Liquid)

PhotoShop

illustrator

TEAM

2 UXUI intern

1 Graphic Designer

1 Marketing intern

Problem

Users couldn’t find where to begin, and most left without interacting.

Users couldn’t find where to begin, and most left without interacting.

Dashboard analytics reflected the same pain point: 78% bounce rate, <30s sessions.

Dashboard analytics reflected the same pain point: 78% bounce rate, <30s sessions.

OUTCOME

OUTCOME

OUTCOME

15%

15%

15%

increasing add-to-cart rate

increasing add-to-cart rate

90%

90%

90%

success rate on product-finding task

success rate on product-finding task

42%

42%

42%

increase in users reaching product pages

increase in users reaching product pages

1

Research &

Analyze

Research &

Analyze

Research &

Analyze

• Tested existing user flow

• Interviewed TAs

• Analyzed sales data

• Tested existing user flow

• Interviewed TAs

• Analyzed sales data

• Tested existing user flow

• Interviewed TAs

• Analyzed sales data

2

Restructure &

Testing

Restructure &

Testing

Restructure &

Testing

• Restructured sitemap

• Tested wireframes

• Analyzed competitors

• Streamlined checkout

• Restructured sitemap

• Tested wireframes

• Analyzed competitors

• Streamlined checkout

• Restructured sitemap

• Tested wireframes

• Analyzed competitors

• Streamlined checkout

3

Design & Feedbacks

Design & Feedbacks

Design & Feedbacks

• Design System

• Prototype

• User feedback

• Design System

• Prototype

• User feedback

• Design System

• Prototype

• User feedback

4

Development &

Launch

Development &

Launch

Development &

Launch

• Language Liquid learning

• Set up editing system

• Front-end develop

• Language Liquid learning

• Set up editing system

• Front-end develop

• Language Liquid learning

• Set up editing system

• Front-end develop

Research & Analyze

Research & Analyze

Data analytics review

Users bounce in 30 Seconds

Users bounce in 30 Seconds

  • 78% bounce rate on homepage

  • Average session duration: 27s

  • 90% of traffic did not reach product pages

Usability tests

Confusing Navigation

Confusing Navigation

  • 5 moderated tests

  • Common confusion between “Shop” and “Collections”

  • Users asked: “Where do I start?”

  • Most failed to reach specific product pages without prompting

Sitemap Breakdown: Why Users Couldn’t Find Anything

Sitemap Breakdown: Why Users Couldn’t Find Anything

Header Had 10 Items Competing

Header Had 10 Items Competing

Header Had 10 Items Competing

Collections Spread Across Levels

Collections Spread Across Levels

Collections Spread Across Levels

5 Clicks to See a Product

5 Clicks to See a Product

5 Clicks to See a Product

Overloaded Homepage Content

Overloaded Homepage Content

Overloaded Homepage Content

Solutions

Solutions

What We Changed in the Navigation

What We Changed in the Navigation

To address the navigation issues identified earlier, I redesigned the site’s information architecture around three key changes:

Before

After

13 → 7

navigation simplified

6 → 2

clicks to reach product page

How Usability Testing Reshaped the Homepage

How Usability Testing Reshaped the Homepage

Conducted ongoing usability tests and collaborated closely with the manager and founder to iterate on designs, aiming to create the smoothest possible browsing experience.

Previous

Ver01

Season Sale felt too aggressive →

Collections was buried too low →

Top Sale was renamed to Our Finest →

Final Vresion

Impact

42% increase in users reaching product pages

42% increase in users reaching product pages

Analytics showed a 42% increase in users reaching product pages directly from the homepage.

Design

Design

COMPARISON - Home page

COMPARISON - Home page

  • Refined the Collection layout to highlight the uniqueness of each product line

  • Simplified long, dense content to improve readability

  • Replaced excessive text with visual storytelling

  • Added white space to create a clean and premium feel

Previous

Redesigned

COMPARISON - Collection pages

COMPARISON - Collection pages

  • Shifted from mixed storytelling layout to direct product display

  • Introduced more white space to reduce visual fatigue

  • Applied a softer color palette to align with luxury feel

  • Removed cluttered banners and text blocks for a cleaner, more focused interface

Previous

Redesigned

Design System

Design System

Designed reusable design system components and interaction flows(supports web & mobile), unifying payment experiences across all Rocket Family of Companies.

Develop

Develop

Layout development

Breaking the Template: Building a One-of-a-Kind Shopify Interface with Liquid

Breaking the Template: Building a One-of-a-Kind Shopify Interface with Liquid

With no front-end developer on the team, , I proactively stepped into the role and leveraged my existing knowledge of HTML, CSS, and JavaScript to learn Liquid.

Within just two months, I self-taught Liquid and used hard-coded solutions to break free from Shopify’s default framework.

In under a month, I built several fully editable custom Theme Sections, which not only highlighted the brand’s uniqueness but also made future updates much more flexible and efficient.

Difficulties

Default Template Overwrites Blocked Custom Collection Pages

Default Template Overwrites Blocked Custom Collection Pages

While customizing the layout for each Collection series, I noticed that all changes—such as layout structure and button links—were being automatically synced across every Collection page.

During testing, I discovered that all Collection pages were tied to the same default theme template, which overwrote any unique settings or content.

Even after trying multiple small steps—like creating new pages or reassigning layouts—the default settings continued to override any changes.

How I solved

Identified Shopify’s Live-State Limitation to Fix Template Lock

Identified Shopify’s Live-State Limitation to Fix Template Lock

Throughout the testing, I contacted several Shopify experts, but none could provide a clear solution, so I kept experimenting.

By chance, while editing a published page for my manager, I discovered that only live (published) pages allow selecting non-default templates.

This insight unlocked the issue. I was finally able to assign custom templates to each Collection series, manually mapping them to the correct products and completing the task.

Takeaways

Takeaways

Hybrid designer-developer

Hybrid designer-developer

Taking on both design and front-end development taught me how to make more feasible, constraint-aware design decisions.

Adapted quickly under tight timeline

Adapted quickly under tight timeline

With just 3 months to research, test, design, and develop, I learned how to prioritize tasks, stay focused, and ship with intention.

Designed with systems thinking

Designed with systems thinking

Building with scalability in mind—both visually and structurally—made the product easier to maintain and grow.

Balanced leadership with empathy

Balanced leadership with empathy

I learned how to guide teammates with no prior experience by focusing on collaboration, clear communication, and growing together as equals.

LI TANG

CHEN

LI TANG

CHEN

LI TANG

CHEN

UXUI

Resume

About Me